General questions about ShotApp

Q: Can the automated capture service be used instead of notarial website certification?

Yes, you can—that is the core purpose of ShotApp. Automated capture is widely utilized when time does not permit a full notarial inspection or when specific URLs were omitted from a prior notarial protocol. It also serves as an effective ongoing monitoring tool to supplement existing notarial protocols with current timestamps.

Question 1

How should electronic evidence from the Internet be formatted?

Accepted Answer

The most common and tested methods for preparing digital evidence are: Ordinary printouts (frequently distorted, easily contested by conflicting printouts from the counterparty, resulting in low judicial weight). Video screen recordings (cumbersome for judges to examine compared to static imagery; useful for complex interactive sequences, but impractical as primary documentary evidence). Notarial certification (the gold standard carrying special evidentiary weight requiring no further proof; however, it is time-consuming and expensive). Automated software capture (the fastest, most objective modern method, carrying high credibility with courts). Web Archive (free of charge, but lacks preservation guarantees as snapshots can be purged at the domain owner's request). Read an in-depth comparison of these evidentiary methods in our blog .

Question 2

What is an automated evidence capture protocol for Internet information?

Accepted Answer

The automated evidence capture service enables immediate, fully autonomous recording of Internet data as it appears in real time. The capture output is formalized as an automated evidence inspection protocol. The protocol contains all necessary and sufficient forensic data regarding the inspection: date and time of capture synchronized with an official atomic time server; IP address of the user initiating the protocol; IP address of the host server where the information was located (for the web version and ShotApp browser extension); URL address of the inspected webpage (for the web version and ShotApp browser extension); automated server ping diagnostic logs and network packet route tracing (for the web version and ShotApp browser extension); technical summary of recording software, hardware, and methodologies used; full-color screenshots of inspected pages; color renders of attached file/document contents; EXIF image metadata (where present); automated web archive synchronization logs (for the web version and ShotApp browser extension); Rospatent state registration certificate for the "Webjustice" software complex; unique verification code for verifying document authenticity online by courts or opposing parties; QR code providing instant access to the original digital protocol for validity verification.

Question 3

Do courts accept automated capture protocols of Internet information?

Accepted Answer

A notarized inspection protocol undoubtedly remains the gold standard for online evidence. However, this does not mean that digital evidence obtained without a notary is inadmissible. Pursuant to Clause 55 of Ruling No. 10 of the Plenum of the Supreme Court of the Russian Federation of April 23, 2019, admissible evidence includes printouts of online materials (screenshots) generated and certified by participating litigants, provided they indicate the URL and exact timestamp of retrieval. Such printouts are evaluated by the court alongside other evidence (Article 67 CPC RF, Article 71 APC RF). Judicial practice shows that cost-conscious litigants in smaller claims routinely employ automated capture tools to substantiate their claims economically. In intellectual property litigation, automated evidence capture via independent platforms is widely utilized as an affordable method to establish the ongoing duration of an infringement. Most often, to prove the occurrence and duration of a violation, litigants use the ShotApp automated evidence capture service , powered by the "Webjustice" software complex (registered with Rospatent in 2014 and listed in the Register of Russian Software). Courts consistently admit these protocols as valid written evidence. We have compiled a comprehensive digest under Court Practice .

Question 4

Can the automated capture service be used instead of notarial website certification?

Accepted Answer

Yes, you can&mdash;that is the core purpose of ShotApp. Automated capture is widely utilized when time does not permit a full notarial inspection or when specific URLs were omitted from a prior notarial protocol. It also serves as an effective ongoing monitoring tool to supplement existing notarial protocols with current timestamps.

Question 5

Why is automated capture better than simple printouts of a webpage?

Accepted Answer

You can bring regular self-made printouts to court, but not all judges consider them admissible. Furthermore, if your opponent produces an identical printout displaying different content, you risk getting bogged down in protracted factual disputes. Automated capture protocols offer clear advantages over ordinary printouts: Evidence is captured autonomously by an impartial third-party system. All technical diagnostics typical of notarial inspections are automatically executed to guarantee data integrity. Automated browser captures preserve authentic responsive page styling, whereas manual browser printing often distorts layout, skips images, or omits key data. Judges and opposing counsel can verify protocol authenticity at any time by entering the protocol ID on our portal or scanning the protocol's QR code. Inspected pages are automatically archived in HTML format in global web archives where technically feasible, creating redundant third-party proof of historical content. The protocol is generated as a secure PDF, ready for immediate filing in arbitrazh or general jurisdiction courts via my.arbitr.ru or ej.sudrf.ru.

Question 6

In what format should I submit the automated capture protocol to court?

Accepted Answer

You can print the automated capture protocol PDF or file it electronically. Courts accept digital evidence in PDF format. The court can verify authenticity by entering the unique protocol number on our official portal or scanning the QR code on the first page. Protocols are PIN-protected by default (the PIN is printed on the protocol) and can be shared with judges and opposing counsel for verification.

Question 7

How is payment made for certifying information using ShotApp?

Accepted Answer

Payment for evidence capture and storage via ShotApp is processed online through a secure banking gateway, just like an online store. Protocol packages and subscriptions can be invoiced automatically upon entering corporate details. Following payment, an electronic fiscal cash receipt is sent to your registered email. Official billing documentation enables full recovery of evidence collection costs from your opponent in litigation.

Question 8

How much does evidence capture cost using the ShotApp service?

Accepted Answer

Certification pricing depends on the selected capture method. Review capture options . 1. Browser Extension Base certification fee is 990 RUB, including secure cloud storage of the protocol and associated files for 1 URL. Add-ons: Extra URL &mdash; 150 RUB; Screen recording &mdash; 50 RUB; Webpage video download &mdash; 200 RUB per 100 MB; Document/file &mdash; 50 RUB per document; Full HTML capture &mdash; 200 RUB per URL. 2. Mobile Application Base certification fee is 990 RUB, including cloud storage of the protocol and files for 1 screenshot or video. Additional screenshots &mdash; 100 RUB each. 3. Web Version Base certification fee is 990 RUB, including cloud storage of the protocol and files for 1 URL. Additional URLs &mdash; 150 RUB each. When purchasing protocol bundles or annual subscriptions, the unit cost per protocol is discounted depending on the tier. Certain packages reduce the protocol cost to as low as 70 RUB. View pricing plans .

Question 9

Can multiple webpages from different websites be captured in a single protocol?

Accepted Answer

Yes, the automated evidence capture service can inspect up to 10 URLs across one or several websites within a single protocol. Grouping multiple pages into one protocol is ideal when pages are interrelated to the subject matter of the dispute. Consolidating several URLs into a single protocol generates substantial cost savings. You can also capture data across different mobile applications in one session&mdash;for instance, logging chats across two separate messaging apps regarding the same transaction.

Question 10

Can electronic correspondence be captured using ShotApp?

Accepted Answer

Yes, ShotApp captures not only publicly accessible web pages but also authenticated sessions opened directly on your computer, without requiring you to share login credentials with anyone. This includes emails, web messengers, and password-protected client dashboards. To capture chats in Telegram, WhatsApp*, or MAX, use the ShotApp browser extension and log in via the web client. Compatible with Google Chrome, Yandex Browser, and Opera. Chat capture guidelines *Property of Meta Platforms, Inc., recognized as an extremist organization in Russia.

Question 11

Can correspondence between social media users and email correspondence be captured?

Accepted Answer

To capture authenticated content (emails, social networks, messengers like WhatsApp*, Viber, Telegram, and private user portals), we recommend using our browser extension . If browser access is unavailable, use our iOS and Android mobile apps . This represents the most accessible, affordable, and rapid method of securing chat records for court. Alternatively, you can utilize our remote notarial certification aggregator . * Property of Meta Platforms, Inc., recognized as an extremist organization in Russia.

Question 12

Should I worry about my login credentials when using ShotApp?

Accepted Answer

Rest assured: ShotApp does not access your personal credentials, logins, or passwords. Modern browsers (Google Chrome, Yandex, Opera) and mobile operating systems (iOS, Android) strictly block third-party software from reading password fields. Our application merely records screen imagery and video of the pages displayed on your screen strictly during the capture session. You maintain complete control over which pages to capture. For added reassurance, avoid taking screenshots while actively entering passwords. When capturing password-protected areas, log in prior to starting the ShotApp recording. If entering credentials during recording is necessary, keep password characters masked. You can also review our Privacy Policy .

Question 13

How to certify a video published on the Internet, for example, on YouTube?

Accepted Answer

Using automated capture, you can preserve videos published on YouTube, RuTube, VK Video, and other platforms. For short clips (1&ndash;5 minutes), screen recording mode can be used directly in the ShotApp browser extension or mobile apps . For longer videos, we recommend using the direct video download feature (available in the web version and browser extension). Our service stores captured video files for 3 years (the standard statutory limitation period), ensuring evidence remains accessible even throughout lengthy litigation. The protocol documents the source URL, extraction method, and timestamp. You can download the preserved video an unlimited number of times and share the protocol and video recording with the court, counsel, or opposing parties. This protocol proves that a video was hosted at a specific web address at a specific time, safeguarding evidence against subsequent deletion.

Question 14

How to record mobile phone evidence for court?

Accepted Answer

To capture mobile device data, we created the ShotApp mobile app for iOS and Android. It offers the fastest, most economical way to capture on-screen smartphone evidence, generating court-ready documentary proof directly from your phone. Alternative mobile evidence capture methods are significantly more complex, costly, and time-consuming.

Question 15

Can the publication of a photo or document on a website be captured?

Accepted Answer

Yes, with ShotApp you can capture not only web pages but also the contents of files and documents hosted online. Supported file formats currently include: PDF, DOC, DOCX, TXT, XML JPG, PNG, WEBP To capture a document, paste the direct file link into the online form , for example: https://habrastorage.org/getpro/habr/post_images/a38/9eb/34a/a389eb34ad31879d5ef91550b4450c76.jpg . Direct file downloads are also available via the ShotApp browser extension .

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