Capture evidence for a consumer dispute in 5 minutes
ShotApp turns correspondence, photos, videos, and website data into evidence for court
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Для подтверждения условий договора, в частности сроков доступа к курсам, использовался сервис. С его помощью зафиксированы даты начала и окончания доступа к учебным материалам, позволив суду точно рассчитать объем оказанных услуг.
33-6422/2025
В общественную организацию поступила жалоба на продавца, реализующего БАДы через маркетплейс WB. Истец использовал сервис для подтверждения того, что товар по-прежнему доступен к покупке с теми же нарушениями на маркетплейсе WB.
№2-1721/2026
Истец заключила с ИП договор на прохождение курсов в сфере дизайна, полностью его оплатив. Ответчик предоставил протоколы, зафиксировавшие скриншоты страниц с описанием и стоимостью составных частей курса, а также переписку сторон.
33-23908/2023
Истец приобрела экскаватор за 6,9 млн. руб., но через неделю обнаружила неисправность гидравлики.Она потребовала расторжения договора. Ответчик зафиксировал объявление о сдаче в аренду и доказал коммерческое использование техники.
2-416/2024
Истец полностью оплатил онлайн-курс и обратился в суд с требованием расторгнуть договор, утверждая, что ответчик услуги не оказал.Ответчик зафиксировал факт и содержание направления обучающих материалов и консультационных сообщений истцу в Telegram.
33-46824/2023
The service was used to confirm contract terms, specifically the duration of access to the courses. It recorded the start and end dates of access to educational materials, enabling the court to accurately calculate the volume of services provided.
A public organization received a complaint about a seller offering dietary supplements via the WB marketplace. The plaintiff used the service to confirm that the product remained available for purchase with the same violations on the WB marketplace.
The plaintiff entered into a contract with a sole proprietor for design courses, paying for it in full. The defendant submitted protocols capturing screenshots of pages describing the breakdown and costs of the course modules, as well as correspondence between the parties.
The plaintiff purchased an excavator for 6.9 million rubles, but a week later discovered a hydraulic malfunction. She demanded contract termination. The defendant recorded a rental advertisement and proved the commercial use of the equipment.
The plaintiff paid in full for an online course and filed a claim seeking contract termination, asserting that the defendant failed to provide the services. The defendant recorded the transmission and content of educational materials and advisory messages sent to the plaintiff on Telegram.
Шарт талаптарын, атап айтқанда курстарға қолжетімділік мерзімін растау үшін сервис пайдаланылды. Оның көмегімен оқу материалдарына қолжетімділіктің басталу және аяқталу күндері тіркеліп, бұл сотқа көрсетілген қызметтердің көлемін дәл есептеуге мүмкіндік берді.
Қоғамдық ұйымға WB маркетплейсі арқылы биологиялық белсенді қоспаларды (ББҚ) сататын сатушыға қатысты шағым түсті. Талапкер тауардың WB маркетплейсінде дәл сол заңбұзушылықтармен әлі де сатылымда бар екенін растау үшін сервисті пайдаланды.
Талапкер жеке кәсіпкермен дизайн саласындағы курстардан өту туралы шарт жасасып, оның ақысын толық төледі. Жауапкер курстың құрамдас бөліктерінің сипаттамасы мен құны көрсетілген парақшалардың скриншоттарын, сондай-ақ тараптардың хат-хабарын тіркеген хаттамаларды ұсынды.
Талапкер 6,9 миллион рубльге экскаватор сатып алған, бірақ бір аптадан кейін гидравликаның ақауын анықтады. Ол шартты бұзуды талап етті. Жауапкер жалға беру туралы хабарландыруды тіркеп алып, техниканың коммерциялық мақсатта пайдаланылғанын дәлелдеді.
Талапкер онлайн-курстың ақысын толық төлеп, жауапкер қызмет көрсетпеді деген уәжбен шартты бұзу талабымен сотқа жүгінді. Жауапкер оқу материалдары мен кеңес беру хабарламаларын талапкерге Telegram арқылы жіберу фактісі мен мазмұнын тіркеп алды.
How can ShotApp help you?
Want to win a dispute with a seller? Start with evidence
What you can capture with ShotApp in consumer disputes
Messenger conversations
Correspondence with an online store, seller, and marketplaces Ozon, Wildberries, and Yandex Market in internal chats and messengers Telegram, WhatsApp*, SMS: recording agreements on price, delivery terms, quality promises, agreeing on return or exchange of goods, and discussing claims. Capture messages through ShotApp to preserve evidence before it is deleted.
Online-store pages and listings
Product description, specifications, price, promotion terms, warranty obligations, and public offer on a website or marketplace. Capture pages with ShotApp to confirm the stated terms — even if the seller later changes or deletes them.
Social media posts
Posts, advertisements, stories, and seller comments on Instagram*, VKontakte, TikTok, and other social networks: promises, promotions, product descriptions and specifications, as well as customer reviews. ShotApp will help capture and preserve this data.
Photos and videos from a device
Photos and videos of the received product, defects, faults, package damage, product not matching the description, and unboxing videos. Use a ShotApp protocol to capture these materials as evidence of the product's quality and condition.
Emails from the store containing order confirmation, delivery terms, receipts, responses to a complaint, or a refusal to accept a return. Capture correspondence through ShotApp for submission to court.
Financial data
Payment screenshots, bank transfers to the seller, receipts, statements, and confirmations of charges and refunds. ShotApp will help preserve evidence of payment and amounts.
Marketplace or online-store account
Account data: order status, purchase date, price, delivery terms, change history, and correspondence with support on Wildberries, Ozon, Yandex Market, and other platforms. This data will confirm the fact and terms of purchase. ShotApp will help capture the information to protect your interests.
Online documents
Offers, user agreements, contracts, invoices, acts, warranty cards, specifications, and other files that may become inaccessible. Capture them through ShotApp to preserve important documents for a dispute.
Reviews and ratings
Reviews by other buyers about the product and seller, store ratings, and information about mass complaints. Capture them with ShotApp to confirm seller misconduct or the systematic nature of the problem.
Messenger conversations
Correspondence with an online store, seller, and marketplaces Ozon, Wildberries, and Yandex Market in internal chats and messengers Telegram, WhatsApp*, SMS: recording agreements on price, delivery terms, quality promises, agreeing on return or exchange of goods, and discussing claims. Capture messages through ShotApp to preserve evidence before it is deleted.
Online-store pages and listings
Product description, specifications, price, promotion terms, warranty obligations, and public offer on a website or marketplace. Capture pages with ShotApp to confirm the stated terms — even if the seller later changes or deletes them.
Social media posts
Posts, advertisements, stories, and seller comments on Instagram*, VKontakte, TikTok, and other social networks: promises, promotions, product descriptions and specifications, as well as customer reviews. ShotApp will help capture and preserve this data.
Photos and videos from a device
Photos and videos of the received product, defects, faults, package damage, product not matching the description, and unboxing videos. Use a ShotApp protocol to capture these materials as evidence of the product's quality and condition.
Emails from the store containing order confirmation, delivery terms, receipts, responses to a complaint, or a refusal to accept a return. Capture correspondence through ShotApp for submission to court.
Financial data
Payment screenshots, bank transfers to the seller, receipts, statements, and confirmations of charges and refunds. ShotApp will help preserve evidence of payment and amounts.
Marketplace or online-store account
Account data: order status, purchase date, price, delivery terms, change history, and correspondence with support on Wildberries, Ozon, Yandex Market, and other platforms. This data will confirm the fact and terms of purchase. ShotApp will help capture the information to protect your interests.
Online documents
Offers, user agreements, contracts, invoices, acts, warranty cards, specifications, and other files that may become inaccessible. Capture them through ShotApp to preserve important documents for a dispute.
Reviews and ratings
Reviews by other buyers about the product and seller, store ratings, and information about mass complaints. Capture them with ShotApp to confirm seller misconduct or the systematic nature of the problem.
WhatsApp and Instagram belong to Meta, which is recognized as extremist and banned in the Russian Federation.
Examples of real consumer-dispute cases using the service
ShotApp is often used to collect evidence in disputes between sellers and consumers
* An automated capture protocol is evidence under Articles 55 and 71 of the Civil Procedure Code of the Russian Federation. The outcome of a case depends on the body of evidence and the chosen legal strategy. ShotApp does not provide legal services or legal advice.