Capture evidence for a consumer dispute in 5 minutes
ShotApp turns correspondence, photos, videos, and website data into evidence for court
Trusted by lawyers and judges since 2016
The service was used to confirm contract terms, specifically the duration of access to the courses. It recorded the start and end dates of access to educational materials, enabling the court to accurately calculate the volume of services provided.
33-6422/2025
A public organization received a complaint about a seller offering dietary supplements via the WB marketplace. The plaintiff used the service to confirm that the product remained available for purchase with the same violations on the WB marketplace.
№2-1721/2026
The plaintiff entered into a contract with a sole proprietor for design courses, paying for it in full. The defendant submitted protocols capturing screenshots of pages describing the breakdown and costs of the course modules, as well as correspondence between the parties.
33-23908/2023
The plaintiff purchased an excavator for 6.9 million rubles, but a week later discovered a hydraulic malfunction. She demanded contract termination. The defendant recorded a rental advertisement and proved the commercial use of the equipment.
2-416/2024
The plaintiff paid in full for an online course and filed a claim seeking contract termination, asserting that the defendant failed to provide the services. The defendant recorded the transmission and content of educational materials and advisory messages sent to the plaintiff on Telegram.
33-46824/2023
How can ShotApp help you?
Want to win a dispute with a seller? Start with evidence
Back
Сибирьтехно
was online 19 minutes ago
Marina
The hair dryer broke in the first week. Under warranty you are required to replace it
Store
This is not covered by warranty, you damaged it yourself
Marina
I have an unboxing video and correspondence with your manager
Store
Alright, let's arrange a replacement
Should've done that right away
How can ShotApp help you?
Want to win a dispute with a seller? Start with evidence
For any situations in disputes with a seller
Refund for poor-quality goods or services, item does not match description, seller violated delivery deadlines, denied warranty, breached promotional terms, refuses to refund money
Back
Сибирьтехно
was online 19 minutes ago
Marina
The hair dryer broke in the first week. Under warranty you are required to replace it
Store
This is not covered by warranty, you damaged it yourself
Marina
I have an unboxing video and correspondence with your manager
Store
Alright, let's arrange a replacement
Should've done that right away
Without leaving home
ShotApp captures information online without consulting a notary or lawyers
Back
Сибирьтехно
was online 19 minutes ago
Marina
The hair dryer broke in the first week. Under warranty you are required to replace it
Store
This is not covered by warranty, you damaged it yourself
Marina
I have an unboxing video and correspondence with your manager
Store
Alright, let's arrange a replacement
Should've done that right away
Strengthens your negotiating position
A protocol with captured information will help you win, even if on the other side is a large company with lawyers
Back
Сибирьтехно
was online 19 minutes ago
Marina
The hair dryer broke in the first week. Under warranty you are required to replace it
Store
This is not covered by warranty, you damaged it yourself
Marina
I have an unboxing video and correspondence with your manager
Store
Alright, let's arrange a replacement
Should've done that right away
Faster and cheaper than a notary
Notarization costs from 15,000 RUB and requires an in-person visit. ShotApp preserves evidence in 5 minutes online and 10 times cheaper
Back
Сибирьтехно
was online 19 minutes ago
Marina
The hair dryer broke in the first week. Under warranty you are required to replace it
Store
This is not covered by warranty, you damaged it yourself
Marina
I have an unboxing video and correspondence with your manager
Store
Alright, let's arrange a replacement
Should've done that right away
What you can capture with ShotApp in consumer disputes
Messenger conversations
Correspondence with an online store, seller, and marketplaces Ozon, Wildberries, and Yandex Market in internal chats and messengers Telegram, WhatsApp*, SMS: recording agreements on price, delivery terms, quality promises, agreeing on return or exchange of goods, and discussing claims. Capture messages through ShotApp to preserve evidence before it is deleted.
Online-store pages and listings
Product description, specifications, price, promotion terms, warranty obligations, and public offer on a website or marketplace. Capture pages with ShotApp to confirm the stated terms — even if the seller later changes or deletes them.
Social media posts
Posts, advertisements, stories, and seller comments on Instagram*, VKontakte, TikTok, and other social networks: promises, promotions, product descriptions and specifications, as well as customer reviews. ShotApp will help capture and preserve this data.
Photos and videos from a device
Photos and videos of the received product, defects, faults, package damage, product not matching the description, and unboxing videos. Use a ShotApp protocol to capture these materials as evidence of the product's quality and condition.
Emails from the store containing order confirmation, delivery terms, receipts, responses to a complaint, or a refusal to accept a return. Capture correspondence through ShotApp for submission to court.
Financial data
Payment screenshots, bank transfers to the seller, receipts, statements, and confirmations of charges and refunds. ShotApp will help preserve evidence of payment and amounts.
Marketplace or online-store account
Account data: order status, purchase date, price, delivery terms, change history, and correspondence with support on Wildberries, Ozon, Yandex Market, and other platforms. This data will confirm the fact and terms of purchase. ShotApp will help capture the information to protect your interests.
Online documents
Offers, user agreements, contracts, invoices, acts, warranty cards, specifications, and other files that may become inaccessible. Capture them through ShotApp to preserve important documents for a dispute.
Reviews and ratings
Reviews by other buyers about the product and seller, store ratings, and information about mass complaints. Capture them with ShotApp to confirm seller misconduct or the systematic nature of the problem.
Messenger conversations
Correspondence with an online store, seller, and marketplaces Ozon, Wildberries, and Yandex Market in internal chats and messengers Telegram, WhatsApp*, SMS: recording agreements on price, delivery terms, quality promises, agreeing on return or exchange of goods, and discussing claims. Capture messages through ShotApp to preserve evidence before it is deleted.
Online-store pages and listings
Product description, specifications, price, promotion terms, warranty obligations, and public offer on a website or marketplace. Capture pages with ShotApp to confirm the stated terms — even if the seller later changes or deletes them.
Social media posts
Posts, advertisements, stories, and seller comments on Instagram*, VKontakte, TikTok, and other social networks: promises, promotions, product descriptions and specifications, as well as customer reviews. ShotApp will help capture and preserve this data.
Photos and videos from a device
Photos and videos of the received product, defects, faults, package damage, product not matching the description, and unboxing videos. Use a ShotApp protocol to capture these materials as evidence of the product's quality and condition.
Emails from the store containing order confirmation, delivery terms, receipts, responses to a complaint, or a refusal to accept a return. Capture correspondence through ShotApp for submission to court.
Financial data
Payment screenshots, bank transfers to the seller, receipts, statements, and confirmations of charges and refunds. ShotApp will help preserve evidence of payment and amounts.
Marketplace or online-store account
Account data: order status, purchase date, price, delivery terms, change history, and correspondence with support on Wildberries, Ozon, Yandex Market, and other platforms. This data will confirm the fact and terms of purchase. ShotApp will help capture the information to protect your interests.
Online documents
Offers, user agreements, contracts, invoices, acts, warranty cards, specifications, and other files that may become inaccessible. Capture them through ShotApp to preserve important documents for a dispute.
Reviews and ratings
Reviews by other buyers about the product and seller, store ratings, and information about mass complaints. Capture them with ShotApp to confirm seller misconduct or the systematic nature of the problem.
WhatsApp and Instagram belong to Meta, which is recognized as extremist and banned in the Russian Federation.
Examples of real consumer-dispute cases using the service
ShotApp is often used to collect evidence in disputes between sellers and consumers
* An automated capture protocol is evidence under Articles 55 and 71 of the Civil Procedure Code of the Russian Federation. The outcome of a case depends on the body of evidence and the chosen legal strategy. ShotApp does not provide legal services or legal advice.